FREQUENTLY ASKED QUESTIONS ABOUT

CUSTOMER PORTAL

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How am I notified of a payment made or that will be sent?

Once a payment is submitted, you will receive an on-screen confirmation. If you would like, you can print the confirmation receipt.

How will I know that my payment was processed?

Once a payment is submitted, it will be posted to your Credit Acceptance account. However, this does not mean that the payment has been processed with your financial institution or card issuer. Payments are usually processed within 2 business days, but you will need to confirm with your financial institution or card issuer that the money has been withdrawn from your account.

Are there fees associated with the different payment options?

One-Time Payments have a $3.95 technology-service fee that is charged by Paymentus Corporation. However, you will not be charged a fee to set-up AutoPay recurring payments.

What payment methods can I use to set up my payment?

Payment can be made using an ATM card, debit card, or with a bank account (savings, checking, or money market).

  • The debit card option has pictures of common cards used, such as Mastercard, Visa, and Discover. These payments can only be made by cards that are designated as a debit card or a pre-paid card (no credit cards will be accepted).