FREQUENTLY ASKED QUESTIONS ABOUT

CUSTOMER PORTAL

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What can I do as an Authorized 3rd Party?

You can make payments and review account information, but you will not be able to update account or customer information.

How do I (an Authorized 3rd Party) create an account within the portal?

 

  You can enroll through either the:

1.  Link provided in the Authorized 3rd Party Invitation; or

2.  creditacceptance.com (only if you were already placed on the account by the maker or co-maker).

 

If you choose to enroll through

Then

The Authorized 3rd Party Invitation

  1. Click the link to enroll included in the invitation Move to Step g 

Creditacceptance.com

Move to Step a
  1. Click the Not Enrolled? Sign up now link

  1. Choose your role (Authorized 3rd Party)

  1. Enter the customer’s Account Number and your Personal Email Address
  2. Click Enroll

e.  Verify the account number, customer name, and email address

f.   Enter a password

g.  Review and accept the Terms of Use and the Terms and Conditions

h.  Click Accept & Create Account 

  • Clicking this will trigger a verification email to be sent to your email account. You will need to access this in order to complete your enrollment.

            
 

 

 

I forgot my email/username

You will need to contact the customer on the account you are authorized on and have the invite re-sent.

  

I forgot my password
  1. Click the Password link, located under the Sign In Button, next to the Forgot Username link

  1. Click the link for 3rd parties who forgot their password

           

 

  1. Enter your (the 3rd Party’s) Email/Username
  2. Complete the CAPTCHA verification
  3. Click Send Password Reset Link Button
  4. Open the password reset email and click the link provided
  5. Type in new password
  6. Click Save

 

I cannot remember what email is on file OR I cannot access the email registered to my account OR I forgot my username and cannot remember what email is on file

You will need to contact the customer on the account you are authorized on and have the invite re-sent. 

What does the warning, “We don’t recognize the computer you’re using” mean and how do I get rid of it?

The website is set up to secure your information. To set up your computer as a recognized computer, you will need to:

  1. Log in to the portal with your Username, Password and One-Time PIN/ Identification Code as specified in the text of an email or text message.
    • The verification code will expire within 15 minutes, so  make sure to complete the log in within the time frame.
    • Avoid refreshing the page as refreshing will restart the verification process.
  2. Check the box “Remember me and trust this computer” to avoid getting the message during future log ins
    • If there is a lapse of over 35 days between log ins, the computer will need to be secured again.

                      

Can I be locked-out of my account?

After 7 failed Sign in attempts, your account will be locked for 10 minutes.

How do I add an email address?
  1. Sign into the Customer Portal
  2. Click the Profile link from the top navigation menu

  1. Click the Pencil icon in the email section


  1. Update your email address with a personal email address (not a work email address furnished by an employer).
  2. Review the terms and conditions
  3. Select whether you would like to subscribe to emails at your email address
  4. Click Set Email Consent

 

 

How do I use the Customer Portal to opt-out of emails?

(Note: A 3rd Party email address may be used for any of the following reasons: (a) to authenticate the 3rd Party portal access; (b) to send password and username reset emails; and, (c) to send AutoPay enrollment modification, and cancellation notifications. Unsubscribing from email notifications will not prevent the email address from being used for (a) or (b).)

  1. Sign into the Customer Portal
  2. Click the Profile link from the top navigation menu 

  1. Click the Email Preferences link next to the email section


  1. Un-Check the subscribe box next to the email types you wish to opt-out of receiving
  2. Click Update Preferences

 

 

 

How do I update my mailing address?
  1. Click the Profile link from the top navigation menu

  1. Click the Edit icon next to the Mailing Address

 

  1. Update the address information and click Update Address

 

 

How do I delete my account?

Reach out to the customer who granted you access to the account to have them remove your access.