As a Business Operations Team Member, you will work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team members specialize in various segments of the contract life cycle to achieve the highest levels of performance.
Responsibilities in your area may include:
- Effectively educate the customer on how to resolve their issue through self-service options and payment options, where applicable.
- Review and assess the condition of vehicles and determine which repairs/reconditioning to authorize.
- Create solutions to assist the customer from becoming further past due and get them current, where possible.
- Have phone and written contact with customers, repossession contractors and auction vendors.
Benefits of being on the Businesses Operations team:
Excellent benefits package beginning day 1 including comprehensive medical/dental/vision and much more
Paid time off and paid holidays
Computer equipment provided (laptop, monitors, mouse, keyboard, webcam)
Paid parental time off
401(k) with employer match
Growth opportunities to advance your career
Ongoing training and development
Above market pay
Quarterly profit sharing plus automobile and mileage allowance
Business Operations team positions include:
- Account Solutions
- Customer Service
- Dealer Service Center
Our team members are full of P.R.I.D.E.
At Credit Acceptance, we’re passionate about everything we do for dealers, consumers, and for each other every day. Driving that passion are our Core Values. They’re more than words; they create a positive workplace that has resulted in many national workplace awards.
Training on your first day & beyond! Foundational training plus continuous learning.
A listening culture that gives every team member a voice.
A work environment that includes time for having fun, and many recognition programs.