COVID-19 Update: We are here for you.
Credit Acceptance is working hard to ensure you continue to have access to the account services you need.
The safety and well-being of our customers and team members are a priority for us. In this regard, we have successfully enabled our account representatives to work from home. Our team members remain available to provide you any account support you need.
We also want to encourage our Customers to exercise social distancing and not venture out to make payments whenever possible. Keep in mind that payments can be made online or over the telephone, 24 hours a day.
How to make a payment
- If you have a Customer Portal account you can use it to make payments and to access your account 24/7. Click here to log into your Portal Account.
- If you do not have a Customer Portal Account, you can set one up so you can make payments. Click here to create a new Portal Account.
- You can also make a one-time payment online without a portal account. Click here to make a one-time payment.
- If you would like to make a payment over the telephone, call 1-800-634-1506. You can make a payment 24 hours a day using our automated phone system, or with the assistance of an agent during the following business hours:
- 8:00 a.m. – 11:00 p.m. ET, Monday through Friday
- 8:00 a.m. – 5:00 p.m. ET, Saturday and Sunday
If you are having trouble making the payment on your car due to the impact of COVID-19, please call one of our Account Representatives at 1-800-634-1506. We will do our best to make payment arrangements that fit your current financial situation.
NOTICE: Please be patient. Our Account Representatives are here to help. However, call volume is high and it is taking us longer than normal to get to all calls. Thank you for your understanding.
If COVID-19 is causing a significant financial stress on you and your family, you can consider the assistance of a reputable credit counseling organization to help you with a budget. The Consumer Financial Services Bureau has information on Credit Counseling at https://www.consumerfinance.gov/ask-cfpb/what-is-credit-counseling-en-1451/.
Finally, if you’re considering working with a debt settlement company, the Consumer Financial Protection Bureau also advises to be skeptical of any company that promises to help you in exchange for an upfront fee. https://www.consumerfinance.gov/ask-cfpb/whats-the-difference-between-a-credit-counselor-and-a-debt-settlement-or-debt-relief-company-en-1449/
Be aware of online scams
Please be extra vigilant about online scams trying to exploit COVID-19. The Federal Trade Commission has tips for avoiding COVID-19 scams on their website at https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines.
For current information on developments related to COVID-19, visit the Centers for Disease Control and Prevention website at www.cdc.gov.