Learn About Your Security and Fraud Protection.

What does Credit Acceptance do to protect my information?

We take security seriously to keep your personal information safe. These are some of the many steps we take to ensure your information remains protected.

• We maintain PCI compliance for all payment methods (that means we, and the company that processes your payments, follow the Payment Card Industry Data Security Standard (PCI DSS) to protect cardholder data).
• We follow a strict authentication process for all calls to verify that we’re speaking with the account holder or authorized third party.
• We never leave sensitive information over voicemails or share with unauthorized third parties. Any sensitive information is always sent to you through encrypted/secure messages.

For more information on how we collect, use and share your personal information, see our privacy policy.

What can I do to protect my information?

Here are some steps you can take to keep your personal information safe and protect yourself from fraud:

• Use proper payment methods: Our accepted payment methods are listed on our Make a Payment web page. We will never ask you to use a payment method that is not listed on that page.
• Use safe passwords: Create a password for your Portal/Mobile App account that’s not easy to guess and one that you don’t use elsewhere. We will never ask for your Portal or Mobile App password. Never share your password with others.

How do I dispute something on my credit report?

In order for us to efficiently investigate a potential credit reporting inaccuracy, we recommend that you complete the Consumer Report Direct Dispute Form on our website, www.creditacceptance.com and mail it to the address noted in the form. You can find this by selecting Contact Us and clicking on Your Credit and Privacy under Customer Feedback and Complaints. We will communicate the results of our review within 30 days of receiving the completed form and all necessary supporting documentation. You can also dispute the information by filing a dispute directly with the consumer reporting agencies or credit reporting agency that provided your credit report.

What should I do if I suspect fraud?

If you’re ever suspicious about an email or text message, or if you suspect a call is not coming from us, call us at 1-800-634-1506.