New York city residents:

Credit Acceptance offers non-English speaking consumers the ability to communicate over the phone in multiple languages via a translation service. When contacting us via phone, we are able to correspond through a translator in multiple languages if the consumer consents to the use of the translation service. Credit Acceptance is able to provide select written communication in Spanish translation only.

A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection's website (formerly known as the New York City Department of Consumer Affairs (DCA)), at