Customer FAQs
Customer FAQs

Commonly Asked Customer Questions

Find answers to questions about making payments, using the portal, account alerts, and more.

Making payments

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How can I pay online?

To make a payment , or set up recurring automatic payments online click here, go to https://www.creditacceptance.com/customers/make-a-payment or access your Customer Portal account in the Credit Acceptance Mobile App (“Mobile App”).

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What are my payment options?

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What is your payment mailing address?

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Can I change a payment date?

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Does Credit Acceptance have a grace period?

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How will I know my payment was made or scheduled successfully in the Customer Portal?

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How will I know that my payment was processed in the Customer Portal?

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Are there fees associated with the different payment options?

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What payment methods can I use to set up my payment in the Customer Portal?

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The payment buttons are not working. How do I get these fixed?

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Why can’t I set up an ACH payment?

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Can I look up my previous payments?

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How do I make a one-time payment in the Customer Portal?

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Do I need to make my payment today, or can I schedule it for a later date?

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How do I view my upcoming scheduled payments in the Customer Portal?

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How do I change/cancel an upcoming scheduled payment in the Customer Portal?

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Can I make a payment online without logging into the Customer Portal?

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Can I save my payment details when making a guest payment in the Customer Portal?

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How do I set up AutoPay in the Customer Portal?

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How do I locate the details of my AutoPay Schedule in the Customer Portal?

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How do I change my AutoPay Schedule in the Customer Portal?

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How do I change my AutoPay payment method in the Customer Portal?

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How do I cancel my AutoPay Schedule using the Customer Portal?

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What are the different payment interval options for AutoPay?

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I chose my Autopay withdrawal to occur on the on the 29th, 30th, or 31st of the month. What happens for the months where there isn't a 29th, 30th, or 31st of the month?

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How do I view my payment arrangements (aka “promises“) in the Customer Portal?

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How do I set, change, or cancel payment arrangements (aka “promises“) in the Customer Portal?

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What is the function of Other Saved Payment Methods?

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How do I add and save a new payment method to my account?

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How do I remove a payment method from my account?

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How do I update a saved payment method?

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How do I get a payoff on my account?

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How do I obtain a payoff quote online?

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Why am I unable to get a payoff quote online?

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I ran an online quote and received a quote over the phone and they do not match. Why?

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I misplaced my quote - how do I get these amounts?

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Can I receive a payoff quote inclusive of rebates for third party ancillary products?

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As an authorized third party, can I run a payoff quote?

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Can I refinance my vehicle?

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How do I obtain a quote in the Customer Portal for the amount needed to release my vehicle after repossession?

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Why can I not see a quote in the Customer Portal for the amount needed to release my vehicle after repossession?

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Why am I getting an error message when trying to add a payment method?

Managing text alerts

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What are text alerts?

  • Text alerts are text messages sent by Credit Acceptance to a customer’s mobile device.
  • The messages customers may receive include relevant account information and updates, standard monthly payment reminders, payment promise reminders, AutoPay payment reminders, and requests to call Credit Acceptance
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How do I sign up for text alerts?

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Will I be charged for text alerts?

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What is the “short code” at the top of the text alerts I receive?

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What does "standard text and data rates may apply" mean?

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What text alerts might Credit Acceptance send me?

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What text alerts might Credit Acceptance send me regarding the Credit Acceptance Feed?

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When are text alerts delivered?

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What are the text commands to stop SMS messaging?

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How do I opt out of text alerts?

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Can I reply to text alerts?

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What happens if I reply to a text alert with something other than one of the supported responses?

Using the Customer Portal

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How do I access my Customer Portal account?

You can access your Customer Portal account on the web or in the Credit Acceptance Mobile App ("Mobile App").
On the web (scroll down for Mobile App instructions):
a. Open a Web Browser. See below for a list of recommended browsers:
1. Internet Explorer or Safari (version 9 or higher)
2. FireFox (version 38 or higher)
3. Chrome (version 28 or higher)
b. Go to www.creditacceptance.com.
c. Sign in.
1. Hover your cursor over Account Sign In, then click Sign in.

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2. Enter Email and Password, then click Sign In.

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In the Mobile App:
a. Download the Credit Acceptance Mobile App by visiting the Apple App Store (for iPhone) or Google Play (for Android).
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How do I create a Customer Portal account?

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How can I log in to view my Customer Portal account?

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I forgot my Customer Portal account password

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I forgot my Customer Portal account email OR I cannot access the email registered to my Customer Portal account OR I used to log in with my Customer Portal account username and cannot remember what email is on file.

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Why am I being asked to verify my account?

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How do I change the email address used to log into the Customer Portal?

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Can I be locked out of my Customer Portal account?

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Is the Customer Portal available using a mobile device?

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How do I add another Credit Acceptance account to my Customer Portal access?

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How do I view my Transaction History in the Customer Portal?

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How do I download a copy of the Transaction History from the Customer Portal?

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How can I learn more about my Initial Balance in the Customer Portal?

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How can I learn more about my Remaining Balance in the Customer Portal?

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How do I delete my Customer Portal account?

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I opened the tutorial or a survey and now I can't do anything else. How do I get back to the rest of the Customer Portal?

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How do I add a phone number in the Customer Portal?

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Why didn't Credit Acceptance call at the time that I selected as the best time to contact?

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If I use the Customer Portal to update my Communication Preferences for one account, will it automatically update the other accounts I have as well?

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How do I use the Customer Portal to opt-out of text messaging?

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How do I change an email address in the Customer Portal?

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How do I opt out of emails in the Customer Portal?

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Why am I being asked to update my contact information?

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How do I update my Mailing and Physical Address in the Customer Portal?

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How do I view my account documents in the Customer Portal?

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How do I review my Retail Installment Sales Contract in the Customer Portal?

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How do I update my insurance information that I am being prompted for in the Customer Portal?

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What is a Customer Portal message?

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How do I Sign Up for Customer Portal messages?

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What messages will I receive in the Customer Portal?

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How do I view my Customer Portal messages?

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How do I know I have a Customer Portal message?

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What does the email "You have a message in your Customer Portal account" mean?

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Can I stop receiving the "you have a message in your Customer Portal account"; email?

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Can I opt out of Customer Portal messages?

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Can I respond to a Customer Portal message?

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Can I delete a Customer Portal message?

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How can I view archived Customer Portal messages?

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How long will read messages stay in the Customer Portal?

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What is an authorized third party?

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Can an authorized third party access the Customer Portal?

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How do I authorize a third party in the Customer Portal?

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What will an Authorized Third Party have access to in the Customer Portal?

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How can I remove an authorized Third Party in the Customer Portal?

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What can I do in the Customer Portal as an authorized third party?

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How do I (an authorized third party) create an account within the Customer Portal?

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I am an authorized Third Party and I forgot my Sign In Email.

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I am an authorized Third Party and I forgot my Customer Portal password.

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I am an authorized Third Party and I cannot remember what email is on file with my Customer Portal account OR I cannot access the email registered to my Customer Portal account OR I forgot my Customer Portal account username and cannot remember what email is on file

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I am an authorized Third Party. Why am I being asked to verify my account?

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What does "The information you entered does not match our records" mean?

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Can I be locked-out of my authorized Third-Party Customer Portal account?

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How do I add an email address to my authorized Third-Party Customer Portal account?

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I am an authorized Third-Party. How do I use the Customer Portal to opt-out of emails?

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I am an authorized Third Party. How do I use the Customer Portal to update my mailing address?

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How do I delete my authorized third party Customer Portal account?

Your vehicle's title

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I recently financed a vehicle with Credit Acceptance Corporation. Where is the title to my vehicle?

If you reside inThen
KY, MD, MN, MO, MT, NY
Depending on the state, you will either receive the title in the mail, or you can pick up the title at the motor vehicle department. It takes approximately 30 days for a title to be issued by the motor vehicle department after purchasing the vehicle. If you live in one of these states and have not received the title after this timeframe, contact your motor vehicle department and/or the dealership where you purchased the vehicle. If additional assistance is required, please contact the Customer Service Department at 800-634-1506.

AL, AK, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, LA, MA, ME, MI, MS, ND, NE, NH, NJ, NM, NV, OK, OH, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WYCredit Acceptance holds the title until the contract is paid off and/or Credit Acceptance releases its lien.
KSThe state holds the title electronically.
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What do I do if I recently purchased a vehicle and do not have my registration and/or plates?

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How do I transfer my title after moving to another state?

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How do I change my name on my title?

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What do I do if I would like to add or remove a party from the title?

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I’ve recently paid off my retail installment sales contract. When can I expect my title and/or lien release documentation?

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I am located in a state where I hold the title, but I lost it. How do I get a duplicate?

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What if I received the title or lien release after I paid off my retail installment contract but lost it?

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Can I get a copy of my title?

Credit FAQ for car buyers

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Where do credit scores come from?

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Where can I check my credit score before I apply for a car loan or financing?

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Why do I have more than one score?

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What are some ways to improve my score?

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What should I look for in my credit report?

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How can I fix mistakes on my credit report?