YOUR MOST COMMON
QUESTIONS ANSWERED

To make a payment, or set up recurring automatic payments online click here.

We offer several convenient payment options for making your monthly payment. To view the options, click here.

Below is our official payment mailing address. Please be sure to include your payment coupon and your account number on your check or money order.

Credit Acceptance
P.O. Box 551888
Detroit, MI 48255-1888

Unfortunately payment dates cannot be changed as they are based on the original contract that was signed.

No. You are required to make each payment on the due date specified in your contract with us. Payments received after the due date will be considered past due. If unforeseen circumstances prevent you from making payments on time, please notify us as soon as possible.

Once a payment is submitted, you will receive an on-screen confirmation. If you would like, you can print the confirmation receipt.

Once a payment is submitted, it will be posted to your Credit Acceptance account. However, this does not mean that the payment has been processed with your financial institution or card issuer. Payments are usually processed within 2 business days, but you will need to confirm with your financial institution or card issuer that the money has been withdrawn from your account.

One-Time Payments have a $3.95 technology-service fee that is charged by Paymentus Corporation. However, you will not be charged a fee to set-up AutoPay recurring payments.

Payment can be made using an ATM card, debit card, or with a bank account (savings, checking, or money market).

• The debit card option has pictures of common cards used, such as Mastercard, Visa, and Discover. These payments can only be made by cards that are designated as a debit card or a pre-paid card (no credit cards will be accepted). 

Call Credit Acceptance at 1-800-634-1506 to report the issue. Be prepared to provide the following information:

• Your Name
• Account Number
• Device Brand and Model Number
• Operating System and Operating System Version
• Browser and Browser Version

At this time, you cannot look up your payment history. If you would like details regarding previous payments, a Credit Acceptance Representative can provide you with those details over the phone at 1-800-634-1506.

You have the option to make a one-time payment through the portal (detailed below) or through the guest payment option (detailed in the question Can I make a payment without logging into the customer portal?).

1. Sign into the Customer Portal
2. Click the Pay Online (or One-Time Payment, if currently enrolled in AutoPay) link in the Payment section

3. A One-Time Payment screen will load in the window.

4. Choose a Payment Amount
5. Choose a Payment Date
   Note: Bankruptcy accounts cannot have future dated payments
6. Choose a Payment Method
   • Payment can be made using a debit card, ATM card, or bank account (through the ACH payment option)
   • For debit card or ATM payments, you will need the card number, CVV, expiration date, and card holder name
   • For ACH payments, you will need the type of bank account (checking, savings, or money market), routing number, account number, bank name, and account holder name
7. Click Continue
8. Review your submission and agree to the Terms and Conditions
   
9. If all the information is correct, then click Pay
   • If any information is incorrect, click Back to return to the previous screen and update the information
10. A payment receipt will appear on the screen. If desired, you can print the receipt or click Make another payment to make another payment.
    
11. See “Customer Wallet Questions” for information about saving your payment methods for future use

You can make a payment today or schedule a payment for a later date. When completing the Enter Payment Information screen, select Later to schedule a payment in the future. The payment receipt will show the details of the future payment.
Note: Bankruptcy accounts cannot have future dated payments

You can only cancel a scheduled payment over the phone with a Credit Acceptance Representative at 1-800-634-1506.

  Yes. To make a payment without logging into the Customer Portal:

1. Click on Make a Payment on the Credit Acceptance website, the select Guest Payment.
2. Complete the form that appears with your account number and the last four digits of your SSN.

3. Click the Terms and Conditions link and review the Terms and Conditions. Click Continue to agree

4. Enter the Payment Information into the screen, including your first and last name, zip code, payment amount, payment date, and payment method

• For debit card or ATM payments, you will need the card number, CVV, expiration date, and card holder name
• For ACH (bank account) payments, you will need the type of bank account (checking, savings, or money market), routing number, account number, bank name, and account holder name

5. Confirm the payment information and check the box indicating you have reviewed the Terms and Conditions
   Note: If you plan on making additional guest payments in the future, you may save your payment information at this point by checking the box stating that you would like to use this payment method for future payments.
    
6. Click Pay if the information is correct or Back if the information needs to be updated further

7. Review the payment receipt

• You may print the receipt for your records

Yes. To save your payment details when making a guest payment:

a.    When you arrive at the “Confirm Payment” screen, click the box stating “Use this payment method for future payments” to save your payment details
 

1. Sign into the Customer Portal
2. Click the Pay Online link from Payment section
3. Click on Enroll in AutoPay if you do not have a current AutoPay Schedule; if you have a schedule, the button will read Modify AutoPay and click on that button

4.  You will need to select the payment method
   • Payment can be made using a debit card, ATM card, or bank account (through the ACH payment option)
   • You can select a payment method you have already saved in the Wallet or use a new payment method by clicking “Add new”
   • For new debit card or ATM payments, you will need the card number, CVV, expiration date, and card holder name
   • For new ACH payment methods, you will need the type of bank account (checking, savings, or money market), routing number, account number, bank name, and account holder name

5. Choose the start date, end date (if desired), amount, and frequency of your payments

• Monthly: Same day, every month
• Weekly: same day, every week
• Bi-weekly: same day, every other week
• Semi-Monthly: Two selectable days, same dates every month
  Note: For months where the 29th, 30th, or 31st of the month do not exist, the last day of the month will be used for payments scheduled

6. Click Continue if the information is correct or click Back to make updates
7. Review the Confirm AutoPay Details and the Terms and Conditions

8.  If all the information is correct, then check the Terms and Conditions button and click Confirm AutoPay
   • A payment receipt will appear on the screen. If desired, you can print the receipt. Depending on your contact preferences, you will also receive a letter or email from Credit Acceptance confirming the AutoPay payment schedule.

1. If you click View AutoPay, you will be directed to the Modify AutoPay screen

1. Click on Modify AutoPay in the Customer Portal

2. You can view other AutoPay schedules but you can only edit AutoPay schedules you have created

1. Click on Modify AutoPay in the Customer Portal

    

2. Click Change to update the schedule specific to your account
   Note: You can view other AutoPay schedules but you can only update AutoPay schedules you have created

3. Make the necessary changes to the Schedule Details and click Continue

   • Click Cancel to return to the Modify AutoPay page
     

4. Confirm the updates are correct and review the Terms and Conditions

   • If the updates are incorrect, click Cancel to return to the Modify AutoPay page where you can restart the process for changing your AutoPay schedule
      

5.  If all the information is correct, then check the Terms and Conditions button and click Confirm AutoPay
   • A payment receipt will appear on the screen. If desired, you can print the receipt. You will also receive a letter from Credit Acceptance confirming the receipt of the payment information.

6. If you click View AutoPay, you will be directed to the Modify AutoPay screen

1. Click on Modify AutoPay in the Customer Portal

2. Click Change to update the Payment Method
3. You can view other AutoPay schedules but you can only update AutoPay schedules you have created
4. Select a saved payment method or a new payment method
   • If you would like to use a new payment method, click Add New. Complete the information and click Save

5. Confirm the updates are correct, click the Terms and Conditions link and review the Terms and Conditions

6.  If all the information is correct, then check the Terms and Conditions box and click Confirm
   • A payment receipt will appear on the screen. If desired, you can print the receipt. You will also receive a letter from Credit Acceptance confirming the revised AutoPay payment schedule

7. If you click View AutoPay, you will be directed to the Modify AutoPay screen

1. Click on Modify AutoPay in the Customer Portal
2. Click Change to update the schedule specific to the account

3. Click Remove Schedule at the bottom of the page

4. Confirm the removal of the schedule by clicking Continue or cancel the change by clicking Cancel Changes
5. You will receive a confirmation number for the cancellation and, depending on your contact preferences, you will receive a letter or email confirming the cancellation

There are four interval options for AutoPay:

• Monthly: Same day, every month
• Weekly: same day, every week
• Bi-weekly: same day, every other week
• Semi-Monthly: Two selectable days, same dates every month

The last day of the month will be used for payments scheduled on the 29th, 30th, or 31st in months where this day does not exist.

• Manage Wallet only displays when you have a previous payment method saved. If you have never saved a payment method, the option for Manage Wallet will not appear until you complete a payment and select the button to save that method for future use.

1. Click on Manage Wallet in the Payment Method section
    
2. Click Add Payment Method

3. Choose the appropriate tab (Debit or Savings Account) and enter the information

4. Click Add when all the information is correct
5. The new payment method will now appear in the Manage Wallet screen

1. Click on Manage Wallet in the Payment Method section
    
2. Click Edit next to the Payment Method to be removed

3. Click Remove Payment Method at the bottom of the screen

4. Click Confirm to remove the payment method or click Cancel if you no longer with to make this change

1. Click on Manage Wallet in the Payment Method section
    
2. Click Edit next to the Payment Method to be removed

3. Update the information on the page
   • Routing number, account number, and debit card cannot be changed (you must remove the current method and add a new payment method)

4. Click Confirm when  the updates are complete or click Cancel if the change is not correct

You can request a payoff quote online at any time through your Customer Portal account (click here for more information).
You can also request a payoff quote by calling 1-800-634-1506 and using the automated phone system to get your payoff. The system is available 24 hours a day. You can also talk to a Credit Acceptance representative between 8:00 a.m. - 11:00 p.m. EST.

1. Open the account in the customer portal.
2. Click Request Payoff Quote under the vehicle payment information
    
   1. Select the Payoff Quote Good Through Date
       Note: You can select a date up to 21 days in the future
      
      
       
   2. Select if you want the payoff quote to include the rebate associated with the cancelation of an unexpired Vehicle Service Contract (VSC)
      • This screen will appear for all customers with a VSC provided through Wynn’s Plus, Superior Protection Plan, or TWG
      • In order to obtain a quote that includes a rebate for a VSC through any other provider, contact Credit Acceptance at (800) 634-1506
      • If you have a VSC through a provider outside of Wynn’s Plus, Superior Protection Plan, or TWG, or if the VSC coverage term has expired, this screen will not appear.
      
       
       
   3. Enter the vehicle mileage
      • We will alert you with one of the following screens if there is an apparent error in the mileage entered or if the VSC has expired
         Note: If you entered the mileage in error, update the mileage to the correct amount or call Credit Acceptance to continue the payoff request
      
       
      
      
   4. Review the terms and conditions for more information about the details of the quote
       Note: If you have GAP coverage through Wynn’s Plus, the payoff quote will automatically include any rebate for that product
       
   5. You can make a payment on the account using the Schedule a Payment button

Payoff quotes are only available for some accounts.  Please contact Credit Acceptance at 1-800-634-1506 for further information if you are not able to get a quote online. 

Contact Credit Acceptance at 1-800-634-1506 to get more detailed information related to these differences.

Contact Credit Acceptance at 1-800-634-1506 to confirm payoff information of a previously requested quote that was requested through the portal.  For an updated payoff, re-run the quote in the portal.

Yes, you are able to run a payoff quote (see the question “How do I run a payoff quote?”). 

Unfortunately, Credit Acceptance does not offer the opportunity to refinance your vehicle through our Company.

• Text Alerts are text messages sent by Credit Acceptance to a customer’s mobile device
• The messages customers may receive include standard monthly payment reminders, payment promise reminders, AutoPay payment reminders, and requests to call Credit Acceptance

You may have already agreed to receive text alerts at the time you purchased and financed your vehicle, or when you created a Customer Portal account.

If you want to ensure that you’ve agreed to receive Text Alerts, use the Customer Portal:

1. Log in to the Customer Portal
2. Navigate to the Profile page
    
3. Select “Phone Preferences”
4. Check the circle under “Text”  next to the phone number you would like to sign up for text alerts
    
5. Click “Update Preferences”

If you do not have a Customer Portal Account:

1. Go to CreditAcceptance.com
2. Click the “Not Enrolled? Sign up now.” link
3. Follow the prompts to complete enrollment

• Credit Acceptance does not charge for text alerts, but standard mobile phone carrier fees for text messaging may apply
• Check with your mobile phone carrier if you aren’t sure what fees apply when you send and receive text messages

• The outbound text alerts contain a 5 digit short code (878-24) at the top of the text in the place of an outbound phone number
• The 5 digit code is used to facilitate sending text messages and identifies Credit Acceptance as the sender

Every mobile carrier has different rate plans for text messaging and data services access. You may be charged per use, or pay a flat rate for unlimited usage each month. You may also incur different fees for text messaging and data services access. You should contact your mobile provider directly if you are not sure what fees you may be charged to use text and browse the web.

• Standard monthly payment reminders

• Payment promise reminders

• AutoPay reminders

• And/or requests to call Credit Acceptance

Remember, even if you have agreed to receive text alerts, you still may not receive one or either of the text alerts above, depending on the status of your account.

Credit Acceptance may send text alerts at various times throughout the day and month, during the same hours that we make outbound calls to customers.

You can revoke consent to be contacted by responding to a text message received from the Company with one of the following commands:

• Text STOP to stop all text messages
  o    Note that texting STOP only stops text alerts.  It does not, for example, cancel AutoPay arrangements or cause Credit Acceptance to take any other action.
• Text STOP ALL to stop all calls and text messages to that phone number

You can opt out of Text Alerts in three ways:

We accept the following limited responses:

• Reply HELP and you will receive a message providing a link to our FAQs about Text Alerts
• Reply STOP to opt out of text alerts to the mobile phone number
• Reply STOP ALL to opt out of text alerts and phone calls to the mobile phone number

You will receive a message providing a link to this FAQ page

a. Open a Web Browser. See below for a list of recommended browsers:

• Internet Explorer or Safari (version 9 or higher)

• FireFox (version 38 or higher)

• Chrome (version 28 or higher)

b. Go to www.creditacceptance.com

c. Sign in

1. Click the Log In button
   
2. Enter Email\Username and Password, then click Sign In

a.  Click the Not Enrolled? Sign up now link

b.  Choose your role (Customer or Authorized 3^rd Party)

 Desktop view:

 Mobile View:

c.   Enter your Account Number and the last 4 digits of your SSN (If you are an authorized 3rd Party see How do I (an Authorized 3rd Party) create an account within the portal?) 

d.  Click Enroll

e.   Enter your Personal Email Address, Password, and Phone Number, then click Next

f.   Review and accept the Terms of Use and the Terms and Conditions

• Scrolling to the end of the Terms of Use, and Terms and Conditions is required before the customer can agree to the terms. Until the customer scrolls to the end of the Terms, the I Agree and Accept and Create buttons will be grayed out and unable to be clicked
  
  
  
  

g.  Click I Agree to the Terms of Use, and click Accept & Create Account to the Terms and Conditions

h.  Clicking Accept and Create Account will trigger a verification email to be sent to your email account. You will need to verify your email address before your next login. Access your email and open the confirmation email sent to you

i.   Copy or click the link provided into your browser

• Make sure you have created a Customer Portal account first. To create an account, follow the steps in How do I create a Customer portal account?

1. Click the Log In button
   
2. Type Email/Username in the field labeled Email/Username
3. Enter your personal password in the field labeled Password
4. Click the Sign In button

  e.  If you have not checked the Remember me and trust this computer box previously or if you haven’t logged in for more than 35 days, you will need to verify your computer.

1.  Choose your preferred verification method and click Send
    
2. Enter the Username, password, and Identification Code into the screen

              i.     The Identification Code will only be good for 15 minutes. If the code expires, click the Resend button.  

             ii.     Check the “Remember me and trust this computer” box to save the computer information for the next login. This information will keep the computer as a saved device for 35 days and is refreshed every time you log in.

            iii.     Click Sign In to view the account

  a.  Click the Forgot Email/Username link, located under the Log In button

  b.  Enter your Account Number and the Last 4 Digits of your SSN

  c.  Click  the Next button

  d.  Your email address will be displayed and you can either update your email address or log in using your email address and password.    

• If you update your email address, you will need to agree to the Terms and Conditions. You will be required to scroll to the end of the Terms and Conditions before you can agree to the terms. Until you scroll to the end of the terms, the Update button will be grayed out and unable to be clicked.
     

1. Click the Forgot Password link, located under the Sign In Button, next to the Forgot Username link

     

      b.  Enter your Email/Username

      c.  Enter the Last 4 Digits of your SSN

      d.  Click the Send New Password button

      e.  Open the password reset email and click the link provided

      f. Type in new password

     g. Click Save
 

1.  Click the Forgot Email/Username button 

  b. Enter your Account Number and the last 4 digits of your SSN

c. Use the email displayed to sign in or change your Customer Portal login email address

The website is set up to secure your information. Once you follow the process outlined in How can I log in to view my Customer Portal account? and check the “Remember me and trust this computer” box, your computer/device will be remembered for future login attempts.

First, check your Spam or Junk folder of your email account to make sure the confirmation email was not accidentally blocked. If you do not find the confirmation email in your Spam or Junk folders, you will need to follow the I Forgot My Customer Portal Account Password process.

1.  Click the Forgot Email/Username button. 

  b. Enter your Account Number and the last 4 digits of your SSN.

• An Authorized 3^rd Party is not able to update their login email address and will need the customer to resend the invitation email to the new email address.

c. The Customer Portal will display the current email address on file for your account. Click the Change Email button.

d. Enter the new email address and agree to the Terms and Conditions

• Scrolling to the end of the Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Update button will be grayed out and unable to be clicked
  
     

e. You will see a confirmation of the new email address and will also receive an email at the new email address confirming the change.

• You must verify the email address through the confirmation email.
• If you do not receive the confirmation email, check your Spam or Junk folders.

After 7 failed Sign in attempts, your account will be locked for 10 minutes. 

Yes, the portal can be accessed using a mobile device.

1. Sign into the Customer Portal
2. Click the Add Account link next to the Account section on the home screen

3. Enter the Account Number of the account you want to add
   • You will only be able to add additional accounts for which you are the Maker or  Co-Maker.
4. Click Add Account
   
    

You will need to call Credit Acceptance at 1-800-634-1506 to delete your account. Keep in mind that if you delete your account, you will be unable to log in to the Customer Portal or view the details of your account until you make a new Customer Portal account.

You have three options – complete the survey and tutorial, click the “Remind Me Later” button to have the item open again at your next login, or click the X in the top right hand corner to permanently close the tutorial or survey.

You will need to access your email account and click on the link in the email from Credit Acceptance to verify your email address.

• If you cannot locate the email, click “Resend” to have the verification email sent again.
• If you do not have time to verify your email address, you can click the Guest Pay button to make a payment without logging in.

1. Sign into the Customer Portal
2. Click the Profile link from the top navigation menu 
3. Click the Add New button in the phone section
4. Add the number and phone type 
5. Click Update Phone
6. Review the Terms and Conditions and select whether you would like to receive text messages, phone calls, or both to this number
   1. Scrolling to the end of the Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Set My Contact Preference button will be grayed out and unable to be clicked
7. Click Set My Contact Preferences
    

No. Each account has its own individual preferences. 

• Note:  If you cannot or do not want to opt-out of text messaging online, you can always call Credit Acceptance to update your communication preferences over the phone.

1. Sign into the Customer Portal
2. Click the Profile link from the top navigation menu 
   

3. Click the Phone Preferences link next to the phone section

4. Un-check the box next to the phone number you wish to opt-out of text messaging from
5. Review and scroll to the end of the Phone Calls and Text Consent
   1. You are required to scroll through the entire consent or the Update Preferences button will remain grayed out, and you will be unable to click the button
       
6. Click Update Preferences
   
   

1. Sign into the Customer Portal
2. Click the Profile link from the top navigation menu 
3. Click the Pencil icon in the email section
   
4. Update your email address with a personal email address (not a work email address furnished by an employer)
5. Review the Terms and conditions
   1. Scrolling to the end of the Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Set Email Consent button will be grayed out and unable to be clicked
6. Select whether you would like to receive emails at your email address
7. Click Set Email Consent

1. Sign into the Customer Portal
2. Click the Profile link from the top navigation menu 

3. Click the Email Preferences link next to the email section

4. Un-Check the subscribe box next to the email types for which you wish to opt-out of receiving messages
5. Review and scroll to the end of the Email Terms and Conditions
   1. You are required to scroll to the end of the Terms and Conditions, or the Update Preferences button will remain grayed out
6. Click Update Preferences
   

The Credit Acceptance Customer Portal will prompt you to update or confirm your contact information every 180 days. You may also be prompted to update your information if we are unable to reach you at your provided telephone number or mailing or physical address.

1. Click the Profile link from the top navigation menu

2. Click the Edit icon next to the Mailing or Physical Address

3. Update the Mailing or Physical Address information and click Update Address

    Note: If you update your Mailing Address, the Portal will ask if you would like to use the same address for your Physical Address (and vice versa).

Note: Account documents are available if you electronically signed documents at the time of origination. See letter (e) below for a list of available documents.

1. Sign into the customer portal
2. Click the View Account Documents link beneath the account information
    
3. View Documents as a single PDF that will be open through the preferred PDF application.
    
    
4. If the system is down the following error message will appear.
   
   
    
5. The list of documents available are:
   • Retail Installment Contract
   • Contract Correction Document (if applicable)
   • Disclosure Form
   • Vehicle Service Contract (if applicable)
   • GAP Acceptance of Coverage (if applicable)
   • GAP Addendum (if applicable)
   • Buyer’s Disclosure - GPS SID (Cure States) (if applicable)
   • Buyer’s Disclosure - GPS SID (Non-Cure States) (if applicable)
   • New York GAP Waiver (if applicable)
   • Agreement to Arbitrate
   • E-sign Consent Form

A message from Credit Acceptance that is delivered to your Customer Portal account.

If you have a Customer Portal Account, then you will automatically receive Customer Portal messages.

You might receive Guaranteed Funds Required Alerts, AutoPay Cancellation Confirmation, Late Fee
Notices, Settlement Offers, Paid in Full Payment Arrangements, Payoff Quotes, or Post-Redemption
Arrangements.

a.  Log in to your Customer Portal account.

b.  Click the Messages link from the top navigation menu.
 

c.  Click the message beneath the Subject heading.
      Note: Unread messages are in bold.
 

d.  View the message.

e.  To get back to the previous screen, hit the Back button 

If you have a message in the Customer Portal, then there will be a number next to the Messages link in
the navigation menu that indicates there is a message (or multiple messages) available to view.

Please note: If you have consented to email communication, you will also receive an email notifying you
that you have a message in your Customer Portal account.

The email is a notification that there is a new message in your Customer Portal.

As long as you have consented to email communication, you will always receive this email.

No. You will always receive messages in your Customer Portal account when applicable.

There is no way to respond to a Customer Portal messages; however, there may be instruction in the
message for who to contact if you are required to take action.

You cannot delete a Customer Portal message, but you can Archive the message by:
a.  Clicking on the Archive Message button located in the message.

b.  Click the Back button to get back to the list of messages.

Archived Messages can be viewed by clicking on the Archived Messages button on the Messages
page.

Customer Portal messages, including read messages, will always be in the Customer Portal either on
the Messages page or in Archived Messages.

An Authorized 3^rd Party is a person who you give access to your account to make payments and review your account information. The 3^rd Party will not be able to change your information on the account.

Yes, if a customer authorizes a 3rd Party on the account and provides an email address for the 3rd Party, they can enroll in the Customer portal to gain access to your account. Details regarding the access granted are available below in the response What will an authorized 3rd Party have access to? 

1. From the Profile page of the Customer Portal, click “Add New” under the 3rd Party section

2. Enter the following information for the 3rd Party you are authorizing
   1. First Name
   2. Last Name
   3. Email Address
   4. Street Address
   5. City
   6. State
   7. Zip Code

1. You are required to scroll to the end of the Terms and Conditions, or the Invite 3rd Party button will remain grayed out

3. Click Invite 3rd Party. The access granted is detailed in the response What will an authorized 3rd Party have access to in the Customer Portal? 
   
   
4. The authorized 3rd Party will now be displayed on the Profile screen

An authorized 3rd Party will be able to see your account information (account status, balance, etc.) and make payments on your account (one-time payments as well as AutoPay).  A 3rd Party will also be able to update their own email and mailing address. They cannot see or make changes to customer contact information.

1. Click the “Remove” icon from the Profile screen

2. Read the following screen describing what it means to remove an authorized 3rd Party.

3. Select Remove, or click Cancel if you decide not to remove the authorized 3rd Party

You can make payments and review account information, but you will not be able to update account or customer information.

  You can enroll through either the:

1.  Link provided in the Authorized 3rd Party Invitation; or

2.  creditacceptance.com (only if you were already placed on the account by the maker or co-maker).

1. Click the Not Enrolled? Sign up now link

2. Choose your role (Authorized 3rd Party)

 Desktop view:

 Mobile View:

3. Enter the customer’s Account Number and your Personal Email Address
4. Click Enroll

e.  Verify the account number, customer name, and email address, then click Next

f.   Enter a password

g.  Review and accept the Terms of Use and the Terms and Conditions

• Scrolling to the end of the Terms of Use, and Terms and Conditions is required before the customer can agree to the terms. Until the customer scrolls to the end of the Terms, the I Agree and Accept and Create buttons will be grayed out and unable to be clicked

h.  Click I Agree to the Terms of Use, and click Accept & Create Account to the Terms and Conditions

• Clicking this will trigger a verification email to be sent to your email account. You will need to verify your email address before your next login.

You will need to contact the customer on the account you are authorized on and have the invite re-sent.

If you have forgotten your Customer Portal password, you will have to create a new one. Follow the steps below to create a new password:

1. Click the Password link, located under the Sign In Button, next to the Forgot Username link

2. Click the link for 3rd parties who forgot their password

3. Enter your (the 3rd Party’s) Email/Username
    
4. Complete the CAPTCHA verification
5. Click Send New Password Link Button
6. Open the password reset email and click the link provided
    
7. Type in a new password when prompted
   
8. Click Save

You will need to contact the customer on the account you are authorized on and have the invite re-sent. 

The website is set up to secure your information. To set up your computer as a recognized computer, you will need to:

1. Log in to the Customer portal with your Username, Password and One-Time PIN/ Identification Code as specified in the text of an email or text message.
   • The verification code will expire within 15 minutes, so  make sure to complete the login within the time frame.
   • Avoid refreshing the page as refreshing will restart the verification process.
2. Check the box “Remember me and trust this computer” to avoid getting the message during future logins
   • If there is a lapse of over 35 days between logins, the computer will need to be secured again.

An error message will occur on the authorized 3rd party screen if the information entered is not recognized. Follow the prompt to verify the information and try again.

After 7 failed Sign in attempts, your account will be locked for 10 minutes.

1. Sign into the Customer Portal
2. Click the Profile link from the top navigation menu

3. Click the Pencil icon in the email section

4. Update your email address with a personal email address (not a work email address furnished by an employer).
5. Review the Terms and conditions
   1. Scrolling to the end of the Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Set Email Consent button will be grayed out and unable to be clicked
6. Select whether you would like to subscribe to emails at your email address
7. Click Set Email Consent

(Note: A 3rd Party email address may be used for any of the following reasons: (a) to authenticate the 3rd Party portal access; (b) to send password and username reset emails; and, (c) to send AutoPay enrollment modification, and cancellation notifications. Unsubscribing from email notifications will not prevent the email address from being used for (a) or (b).)

1. Sign into the Customer Portal
2. Click the Profile link from the top navigation menu 

3. Click the Email Preferences link next to the email section

4. Un-Check the subscribe box next to the email types you wish to opt-out of receiving
5. Review and scroll to the end of the Email Terms and Conditions
   1. Scrolling to the end of the Email Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Update Preferences button will be grayed out and unable to be clicked
6. Click Update Preferences

1. Click the Profile link from the top navigation menu

2. Click the Edit icon next to the Mailing Address

3. Update the address information and click Update Address

Reach out to the customer who granted you access to the account to have them remove your access.