Customer FAQ



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How can I pay online?

To make a payment, or set up recurring automatic payments online click here or go to https://www.creditacceptance.com/make-a-payment.

What are my payment options?

We offer several convenient payment options for making your monthly payment. To view the options, click here  or go to https://www.creditacceptance.com/make-a-payment.

What is your payment mailing address?

Below is our official payment mailing address. Please be sure to include your payment coupon and your account number on your check or money order.

Credit Acceptance
P.O. Box 551888
Detroit, MI 48255-1888

Can I change a payment date?

The payment dates cannot be changed as they are based on the original contract that was signed. Additionally, making a payment arrangement does not change how we report to the credit bureaus. Any monthly payment unpaid more than 30 days after the payment due date listed in your contract will be reported as delinquent.

Does Credit Acceptance have a grace period?

No. You are required to make each payment on the due date specified in your contract with us. Even if you make a payment arrangement, payments received after the due date listed in your contract will be considered past due, and any monthly payment unpaid more than 30 days after the payment due date listed in your contract will be reported as delinquent. If unforeseen circumstances prevent you from making payments on time, please notify us as soon as possible.

How will I know my payment was made or scheduled successfully in the Customer Portal?

Once a payment is submitted, you will receive an on-screen confirmation. If you would like, you can print the confirmation receipt.

How will I know that my payment was processed in the Customer Portal?

Once a payment is submitted, it will be posted to your Credit Acceptance account. However, this does not mean that the payment has been processed with your financial institution or card issuer. Payments are usually processed within 2 business days, but you will need to confirm with your financial institution or card issuer that the money has been withdrawn from your account.

Are there fees associated with the different payment options?

Review all payment options and fees here: How to Make Your Credit Acceptance Payment.

 

Fee Payment Option
No Fee By mail
In person
Setting up recurring AutoPay payments
$3.75 ACI fee Automated telephone or Customer Portal one-time payment
$9.95 ACI fee Agent-assisted onet-time telephone payment
What payment methods can I use to set up my payment in the Customer Portal?

Payment can be made using an debit card or with a bank account (savings, checking, or money market).

  • The debit card option has pictures of common cards used, such as Mastercard, Visa, and Discover. These payments can only be made by cards that are designated as a debit card or a pre-paid card (no credit cards will be accepted). 
The payment buttons are not working. How do I get these fixed?

Call Credit Acceptance at 1-800-634-1506 to report the issue. Be prepared to provide the following information:

  • Your Name
  • Account Number
  • Device Brand and Model Number
  • Operating System and Operating System Version
  • Browser and Browser Version
Can I look up my previous payments?

At this time, you cannot look up your payment history. If you would like details regarding previous payments, a Credit Acceptance Representative can provide you with those details over the phone at 1-800-634-1506.

 

How do I make a one-time payment in the Customer Portal?

You have the option to make a one-time payment through the portal (detailed below) or through the guest payment option (detailed in the question Can I make a payment without logging into the customer portal?).

  1. Sign into the Customer Portal
  2. Click the Pay Online (or One-Time Payment, if currently enrolled in AutoPay) link in the Payment section of the home screen.
    Desktop view:
    Online payment button screen
    Mobile view:
    Online payment button screen
  3. Select a payment method.
    • If your are first time user, click Add New Payment method.
    • If you are a returning user, you can either add a new payment method or select a payment option that has been used before.
      Returning user
    • Payments can be made using a debit card or bank account (through the ACH payment option).
    • For debit card payments, you will need the card number, expiration date, zip code, CVV, and card holder name.
      For debit card payments
    • For ACH payments, you will need the routing number, type of bank account (checking, savings, or money market), account number, and account holder name.
      For ACH payments
  4. Click Next Step.
    Click Next Step
  5. Complete the required fields on the Payment Information window.
    1. Choose a Payment Date.
      Note: Bankruptcy accounts cannot have future dated payments.
    2. Choose a Payment Amount.
      Note: Once the payment amount is selected, the ACI processing fee will automatically be added to the selected amount and the total amount will populate.
  6. Click Review.
    Click Next Step
  7. Review the scheduled payment and agree to the Terms and Conditions.
    • If any information is incorrect, click Back to return to the previous screen and update the information.
      Click Next Step
  8. Click Pay to submit the payment and view the Payment Successful confirmation screen.
    Click Next Step
    • If desired, you can print or save the receipt from the Payment Successful screen.
    • Payment Successful confirmation screen:
      Click Next Step
    • If an error appears after clicking the Pay button, click the Contact Us tab to contact Credit Acceptance.
      Click Next Step
  9. See “Other Saved Payment Methods” for information about saving your payment methods for future use.
Do I need to make my payment today, or can I schedule it for a future date?

You can make a payment today or schedule a payment for a later date. When completing the Payment Information screen, click on the calendar icon in the Payment Date field and select a date to schedule a payment in the future. The payment receipt will show the details of the future payment.
Note: Bankruptcy accounts cannot have future dated payments.

 Payment Reciept screen

 

Can I cancel a payment in the Customer Portal?

You can only cancel a scheduled payment over the phone with a Credit Acceptance Representative at 1-800-634-1506.

Can I make a payment online without logging into the Customer Portal?

  Yes. To make a payment without logging into the Customer Portal:

  1. Hover the mouse over Account Sign In and click Guest Payment.
    Click Guest payment screen
  2. Enter the customer’s Credit Acceptance Account Number and the last four digits of the customer’s social security number.
  1. Click Log In
    Click login screen
  1. Enter the payment information into the screen and click Next Step.
    Note: Any new payment method can be saved for future uses by checking the box for Save this payment method to my wallet.
  • For debit card payments, you will need the card number, CVV, expiration date, zip code, and card holder name.
  • For ACH (bank account) payments, you will need the routing number, type of bank account (checking, savings, or money market), account number, account holder name, and bank name.

 ACH payments

  1. Enter the payment date and amount and click Review.

     Payment date and Review
  2. Review the payment information and check the box indicating that you have reviewed the Terms and Conditions.
  1. Click Pay if the information is correct or Back if the information needs to be updated further.

Review Payment

  1. Review the Payment Successful screen.
    Note: You may print or save the receipt for your records.

Review success screen

 

Can I save my payment details when making a guest payment in the Customer Portal?

Yes. To save your payment details when making a guest payment, click Save or Print on the Payment Successful screen:

  • Clicking Save will pull up a CSV file of the payment details which will open in Excel or Notepad to save.
  • Clicking Print will pull up a PDF of the payment details to save.
    Payment Successful
How do I set up AutoPay in the Customer Portal?
  1. Sign into the Customer Portal
  2. Click on Enroll in AutoPay if you do not have a current AutoPay Schedule or click Modify AutoPay if you have a current AutoPay Schedule.
    Desktop view:
    Home page screen
    Mobile view:
    Home page screen
  1.  Select the payment method and click Next Step.
    • Payments can be made using a debit card or bank account (through the ACH payment option).
    • You can select a payment method you have already saved or use a new payment method by clicking Add New Payment Method.
    • For new debit cards, you will need the card number, CVV, expiration date, and card holder name.
    • For new ACH payment methods, you will need the type of bank account (checking, savings, or money market), routing number, account number, bank name, and account holder name.

Payment method selection screen

  1. Choose the start date, end date (if desired), amount, and frequency of your payments.
  • Monthly: Same day, every month
  • Weekly: Same day, every week
  • Bi-weekly: Same day, every other week
  • Semi-Monthly: Two selectable days, same dates every month
    Note: For months where the 29th, 30th, or 31st of the month do not exist, the last day of the month will be used for payments scheduled
  1. Click Submit.
    Click Submit
  2.  Review the Confirm AutoPay Details and the Terms and Conditions.
    • If all the information is correct, check the Terms and Conditions box and click Confirm AutoPay.
    • If any of the information is incorrect, click Back to make any necessary changes.
      Click Submit
    • A payment receipt will appear on the screen. If desired, you can print or save the receipt. Depending on your contact preferences, you will also receive a letter or email from Credit Acceptance confirming the AutoPay payment schedule.
      Click Submit
    • If you click Create Another Plan, you will be directed to the Modify AutoPay screen.
      Click Submit
How do I locate the details of my AutoPay Schedule in the Customer Portal?
  1. Click on Modify AutoPay in the Customer Portal
    Desktop view:
    Modify autopay screen
    Mobile view:
    Modify autopay screen

 Modify autopay screen

  1. You can view other AutoPay schedules but you can only edit AutoPay schedules you have created.
How do I change my AutoPay Schedule in the Customer Portal?
  1. Click on Modify AutoPay in the Customer Portal.
    Desktop view:
    Modify auto pay screen
    Mobile view:
    Modify auto pay screen 
  2. Click Edit to update the schedule specific to your account.
    Modify auto pay screen
    Note: You can view other AutoPay schedules, but you can only update AutoPay schedules that you have created.

  3. Click Next Step on the Payment Method window.

    Modify auto pay screen
  4. Make any necessary changes to the Schedule Details and click Submit.
    • You can only change the AutoPay end date and the amount on the Schedule Details window.
       Autp pay confirm schedule screen

  5.  Confirm the updates are correct and review the Terms and Conditions.
    • If the updates are incorrect, click Back to make any necessary updates to your AutoPay schedule.
    • If all the information is correct, then check the Terms and Conditions button and click Confirm AutoPay.
       Autp pay confirm schedule screen
    • A payment receipt will appear on the screen. If desired, you can print the receipt. You will also receive a letter from Credit Acceptance confirming the receipt of the payment information.
       Autp pay confirm schedule screen
    • If you click Create Another Plan, you will be directed to the Modify AutoPay screen.
       Autp pay confirm schedule screen.

 

How do I change my AutoPay payment method in the Customer Portal?
  1. Click on Modify AutoPay in the Customer Portal
    Desktop view:
    Auto pay screen
    Mobile view:
    Auto pay screen
  1. Click Edit to update the Payment Method.
    • You can view other AutoPay schedules but you can only update AutoPay schedules you have created.
      Auto pay screen
  2. Select a saved payment method or a new payment method and click Next Step.
    • If you would like to use a new payment method, click Add New Payment Method.
      Auto pay screen
  3. Click Submit on the Schedule and Amount window.
    Auto pay screen
  4. Confirm the updates are correct and review the Terms and Conditions.
    • If the updates are incorrect, click Back to return to the make any necessary updates to your AutoPay payment method.
    • If all the information is correct, then check the Terms and Conditions button and click Confirm AutoPay.
      Auto pay screen
    • A payment receipt will appear on the screen. If desired, you can print the receipt. You will also receive a letter from Credit Acceptance confirming the receipt of the payment information.
      Auto pay screen
    • If you click Create Another Plan, you will be directed to the Modify AutoPay screen.
      Auto pay screen

 

How do I cancel my AutoPay Schedule using the Customer Portal?
  1. Click on Modify AutoPay in the Customer Portal
    Desktop view:
    Auto pay screen
    Mobile view:
    Auto pay screen
  2. Click Disable to disable the AutoPay plan.

Auto pay screen

  1. Click Yes.
    Auto pay remove schedule screen
  1. Click OK to view the Payment Method screen.
    Auto pay remove schedule screen
  2. You will receive a letter or email confirming the cancellation.
What are the different payment interval options for AutoPay?

There are four interval options for AutoPay:

  • Monthly: Same day, every month
  • Weekly: same day, every week
  • Bi-weekly: same day, every other week
  • Semi-Monthly: Two selectable days, same dates every month
I chose my Autopay withdrawal to occur on the on the 29th, 30th, or 31st of the month. What happens for the months where there isn’t a 29th, 30th, or 31st of the month?

The last day of the month will be used for payments scheduled on the 29th, 30th, or 31st in months where this day does not exist.

What is the function of Other Saved Payment Methods?
The Other Saved Payment Methods function is available in the Payment Method window. This allows you to choose between a selection of previously saved debit cards or bank accounts to make a payment with.
  • The Other Saved Payment Methods section only displays when you have multiple payment methods saved. If you have never saved a payment method or if you only have one payment method saved, the Other Saved Payment Methods section will not appear.
    One Time Payment
How do I add and save a new payment method to my account?
  1. Click Add New Payment Method.
    • Payment methods can be added while making a payment or by clicking on the One-Time Payment button on the home screen.
      One Time Payment
  2. Enter the payment method information into the fields.
    • You can switch payment methods by clicking Add New Card/Add New Bank and clicking Continue on the pop-up.
      • Add New Card/New Bank option:
        Add New Card or New Bank Option
      • Pop-up::
        Pop up
  1. Check the box next to Save this payment method to my wallet.
  1. Click Next Step to continue making the payment.
    Next Step
How do I remove a payment method from my account?
  1. Click Edit on the payment method listed in the Payment Method window.
    • Payment methods can be removed while making a payment or by clicking on the One-Time Payment button on the home screen
    • If you want to remove a payment method listed under the Other Payment Methods section, select the payment method that you want to remove.
      Edit payment method
  2. Click Delete.
    Click Delete
  1. Click Yes on the pop-up.
    Note: Deleting a saved payment method does not remove the payment method from the AutoPay or pending payments. See How do I change my payment method in the Customer Portal? for more information on how to delete a payment method from AutoPay.
    Delete from auto pay
How do I update a saved payment method?
  1. Click Edit on the payment method.
    • If you want to update a payment method listed under the Other Payment Methods section, select the payment method that you want to update.
      Other payment method
  2. Update the information for the payment method.
  1. Click Save Changes.
    Confirm wallet screen
How do I get a payoff on my account?

You can request a payoff quote online at any time through your Customer Portal account (click here for more information).
You can also request a payoff quote by calling 1-800-634-1506 and using the automated phone system to get your payoff. The system is available 24 hours a day. You can also talk to a Credit Acceptance representative between 8:00 a.m. - 11:00 p.m. EST.

How do I obtain a payoff quote online?
  1. Open the account in the customer portal.
  2. Click Request Payoff Quote under the vehicle payment information.
    Desktop view:
    Payoff quote link screen
    Mobile view:
    Payoff quote link screen
  3. Select the Payoff Quote Good Through Date.
    Note: You can select a date up to 21 days in the future
    Desktop view:
    Payoff quote select date screen
    Mobile view:
    Payoff quote select date screen
  4. Select if you want the payoff quote to include the rebate associated with the cancelation of an unexpired Vehicle Service Contract (VSC).
    Note: If the coverage term for your VSC contract has expired, this screen will not appear.

    Payoff quote choose VSC rebate screen
     
  5. Enter the mileage amount from the vehicle’s odometer.
    • We will alert you with one of the following screens if there is an apparent error in the mileage entered or if the VSC has expired
  6. Choose whether Credit Acceptance has consent to cancel the unexpired VSC when your vehicle is paid off.
    • Third parties are not given the option to cancel VSC and will only be able to enter the vehicle mileage amount.
    Note: The VSC must be canceled in order for you to receive any available rebate for any remaining portion of the VSC. If you do not provide consent to cancel, you will have to call Credit Acceptance when you pay off your vehicle in order to cancel the VSC contract and receive any available rebate.

    Payoff quote enter mileage screen

    Note: If you entered the mileage in error, update the mileage to the correct amount.

    Payoff quote mileage error screen
    Payoff quote confirm mileage screen

    Note: If you entered mileage that is higher than expected, review the mileage and update it to the correct amount if needed.

    Payoff quote mileage confirmation screen
     
  7. Review the terms and conditions for more information about the details of the quote.
    Note: If you have GAP coverage through Wynn’s Plus, the payoff quote will automatically include any rebate for that product
     
  8. If there is a 3rd Party VSC and/or GAP contract on your account, an additional Request Payoff Quote button will appear. This is because payoff quotes including rebates for 3rd Party Ancillary Products must be calculated by our Operations Support department. Operations Support will calculate the quote and send it to you via the delivery method selected in the next step within 1 business day. If you wish to receive a payoff quote including these rebates, click this button.

    Payoff amount screen
     
  9. Select the delivery method for a copy of your payoff quote.

    Delivery method screen
Why am I unable to get a payoff quote online?

Payoff quotes are only available for some accounts.  Please contact Credit Acceptance at 1-800-634-1506 for further information if you are not able to get a quote online. 

I ran an online quote and received a quote over the phone and they do not match. Why?

Contact Credit Acceptance at 1-800-634-1506 to get more detailed information related to these differences.

I misplaced my quote – how do I get these amounts?

If you opted to receive a PDF version of your quote in a Customer Portal message when you requested the payoff quote, then you can access a copy of the payoff quote in your messages in the Customer Portal. Otherwise, Contact Credit Acceptance at 1-800-634-1506 to confirm payoff information of a previously requested quote that was requested through the portal. For an updated payoff, re-run the quote in the portal.

Can I receive a payoff quote inclusive of rebates for third party ancillary products?

Yes, but a separate request will need to be made for a quote with these rebate amounts included. Payoff quotes including rebates for 3rd Party Ancillary Products must be calculated by our Operations Support department and will be sent to you via your chosen delivery method within 1 business day.

As an Authorized Third Party, can I run a Payoff Quote?

Yes, you are able to run a payoff quote (see the question “How do I run a payoff quote?”). 

Can I refinance my vehicle?

Credit Acceptance does not offer the opportunity to refinance your vehicle through our Company.

How do I obtain a quote in the Customer Portal for the amount needed to release my vehicle after repossession?
  1. Sign into the Customer Portal.

  2. Click Learn how in the blue banner “Credit Acceptance repossessed…”.

    Repossestion banner on home screen 

  3. Review the Vehicle Release Information screen to determine the amount needed to release the vehicle after repossession.

    • Review the amount you must pay to release your vehicle.

    • Review the payment options.

      Vehicle release information screen 

  4. Click the Pay Online button if you are ready to pay.

  5. Review the information about making the payment to release the vehicle.

    Vehivle release payment screen 

  6. After submitting the payment, call 800.716.7376 to process the release and learn how to pick up your vehicle.

Why can I not see a quote in the Customer Portal for the amount needed to release my vehicle after repossession?
  • There may be circumstances preventing you from seeing your release quote in the Customer Portal.

  • If you receive the following message, call 800.716.7376 for assistance

    Vehicle release error screen 

Why am I getting an error message when trying to add a payment method?

If you are adding a payment method connected to an account number that does not exist with a financial institution, you will see the following error message:

Add payment method, incorrent data error screen 

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What are text alerts?
  • Text Alerts are text messages sent by Credit Acceptance to a customer’s mobile device
  • The messages customers may receive include standard monthly payment reminders, payment promise reminders, AutoPay payment reminders, and requests to call Credit Acceptance
How do I sign up for text alerts?

You may have already agreed to receive text alerts at the time you purchased and financed your vehicle, or when you created a Customer Portal account.

If you want to ensure that you’ve agreed to receive Text Alerts, use the Customer Portal:

  1. Log in to the Customer Portal
  2. Hover over the Profile area and click Profile from the drop-down navigation menu.
    Desktop view:
    Home page profile link screen
    Mobile view:
    Home page profile link screen
    Home page profile link screen
  3. Select “Phone Preferences”
    Desktop view:
    Edit phone preference link screen
    Mobile view:
    Edit phone preference link screen
  4. Check the circle under “Text” next to the phone number you would like to sign up for text alerts
     Phone preference button screen
  5. Click “Update Preferences”

If you do not have a Customer Portal Account:

  1. Go to CreditAcceptance.com
  2. Click the “Not Enrolled? Sign up now.” link
  3. Follow the prompts to complete enrollment
Will I be charged for text alerts?
  • Credit Acceptance does not charge for text alerts, but standard mobile phone carrier fees for text messaging may apply
  • Check with your mobile phone carrier if you aren’t sure what fees apply when you send and receive text messages
What is the “short code” at the top of the text alerts I receive?
  • The outbound text alerts contain a 5 digit short code (878-24) at the top of the text in the place of an outbound phone number
  • The 5 digit code is used to facilitate sending text messages and identifies Credit Acceptance as the sender
What does "standard text and data rates may apply" mean?

Every mobile carrier has different rate plans for text messaging and data services access. You may be charged per use, or pay a flat rate for unlimited usage each month. You may also incur different fees for text messaging and data services access. You should contact your mobile provider directly if you are not sure what fees you may be charged to use text and browse the web.

What text alerts might Credit Acceptance send me?
  • Standard monthly payment reminders
878-24

Payment reminder screen

  • Payment promise reminders
878-24

Payment promise reminder screen

  • AutoPay reminders
878-24

Auto payment reminder screen

  • And/or requests to call Credit Acceptance
878-24

Credit Acceptance contacts screen

  • Remember, even if you have agreed to receive text alerts, you still may not receive one or either of the text alerts above, depending on the status of your account.
When are text alerts delivered?

Credit Acceptance may send text alerts at various times throughout the day and month, during the same hours that we make outbound calls to customers.

What are the text commands to stop SMS messaging?

You can revoke consent to be contacted by responding to a text message received from the Company with one of the following commands:

 

  • Text STOP to stop all text messages
    o    Note that texting STOP only stops text alerts.  It does not, for example, cancel AutoPay arrangements or cause Credit Acceptance to take any other action.
  • Text STOP ALL to stop all calls and text messages to that phone number
How do I opt-out of text alerts?

You can opt out of Text Alerts in three ways:

Via text message Reply or text STOP to 878-24
Online through the Customer Portal
  1. Log in to the Customer Portal
  2. Navigate to the Profile page
  3. Select “Phone Preferences”
  4. Uncheck the box next to the phone number you would like to opt out from Text Alerts
  5. Click “Update Preferences”
Over the phone with an Agent Call Credit Acceptance at 800-634-1506
Can I reply to text alerts?

We accept the following limited responses:

  • Reply HELP and you will receive a message providing a link to our FAQs about Text Alerts
  • Reply STOP to opt out of text alerts to the mobile phone number
  • Reply STOP ALL to opt out of text alerts and phone calls to the mobile phone number
What happens if I reply to a Text Alert with something other than one of the supported responses?

You will receive a message providing a link to this FAQ page

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How do I access the Customer Portal?

a. Open a Web Browser. See below for a list of recommended browsers:

• Internet Explorer or Safari (version 9 or higher)

• FireFox (version 38 or higher)

• Chrome (version 28 or higher)

b. Go to www.creditacceptance.com

c. Sign in

  1. Hover your cursor over Account Sign In, then click Sign in.
    Home page login button screen
  2. Enter Email and Password, then click Sign In
    Homepage login form screen
How do I create a Customer Portal account?

a.  Hover your cursor over Account Sign In, then click Create Account.

 Homa page enrollment link screen

b.  Choose your role (Customer or Authorized 3rd Party)

Desktop view:

Enrollment - Choose role screen

Mobile View:

 Enrollment - role choose mobile screen 

c.   Enter your Account Number and the last 4 digits of your SSN (If you are an authorized 3rd Party see How do I (an Authorized 3rd Party) create an account within the portal?

 

d.  Click Enroll

Desktop view:

Enrollment - finding account screen

Mobile View:

Enrollment - finding account screen

e.   Enter your Personal Email Address, and Phone Number, then click Next

Desktop view:

  Enrollment Create account screen 

Mobile View:

  Enrollment Create account screen 

f.   Review and accept the Terms of Use and the Terms and Conditions

  • Scrolling to the end of the Terms of Use, and Terms and Conditions is required before the customer can agree to the terms. Until the customer scrolls to the end of the Terms, the I Agree and Accept and Create buttons will be grayed out and unable to be clicked

    Enrollment - terms of use screen

    Desktop view:

    Enrollment - phone email consent screen

    Mobile View:

    Enrollment - phone email consent screen

    Desktop view:

    Enrollment - phone email consent screen

    Mobile View:

    Enrollment - phone email consent screen

g.  Click I Agree to the Terms of Use, and click Accept & Create Account to the Terms and Conditions

Enrollment - Terms of use active button screen

Enrollment - Phone email consent active button screen

Note: Clicking Accept and Create Account will trigger a verification email to be sent to your email account. You will need to verify your email address. Access your email and open the confirmation email sent to you.

Enrollment - Phone email consent active button screen

 

h.  Wait for the auto-click functionality to advance past the Email Address Verification screen. If the screen pauses, you can click Continue to advance to the next screen.

Enrollment - Phone email consent active button screen

Note: Once the validation is complete, the Create New Password screen will appear.

Enrollment - Phone email consent active button screen

How can I log in to view my Customer Portal account?

• Make sure you have created a Customer Portal account first. To create an account, follow the steps in How do I create a Customer portal account?

  1. Hover your cursor over Account Sign In, then click Sign in.
    Login button screen
  2. Type Email in the field labeled Email
  3. Enter your personal password in the field labeled Password
  4. Click the Sign In button

 Login from screen

  e. Occasionally, you will be asked to verify your computer.

  1. Choose your preferred verification method (email or text) and click Send Verification Code.
     Login - verfication method choice screen
  2. Enter the verification code and click Verify Code.
     Login - verfication method choice screen

    Note: The verification code will only work for 15 minutes. If the code expires, click the Send New Code button.


     Login - verfication method choice screen
I forgot my Customer Portal account password
  1. Click the Forgot Password link, located under Sign In, next to the Forgot Email link.

      Forgot password link screen

      b. Enter your email to receive a verification code.

             Enter your email to receive a verification code

      c. Enter the verification code and click Verify Code.

             Enter the verification code and click verify code.

      d. Type in new password and click Continue.

  Forgot password link screen

I forgot my Customer Portal account email OR I cannot access the email registered to my Customer Portal account OR I used to log in with my Customer Portal account username and cannot remember what email is on file.

  a. Click Forgot Email

 Forgot username link screen

  b. Enter your Account Number and the last 4 digits of your SSN, and then click Next.

 Forgot username account validation screen

  c. Use the email displayed to sign in or change your Customer Portal login email address

 Forgot Email change email screen

Why am I being asked to verify my account?

The website is set up to secure your information. Follow the verification process documented in the How do I create my Customer Portal account? section.

How do I change the email address used to log in to the Customer portal?

 a. Click Forgot Email

Forgot email link screen

 b. Enter your Account Number and the last 4 digits of your SSN.

  • An Authorized 3rd Party is not able to update their login email address and will need the customer to resend the invitation email to the new email address.

Forgot email account authorization screen

c. The Customer Portal will display the current email address on file for your account. Click the Change Email button.

 Change email button screen

d. Enter the new email address and agree to the Terms and Conditions

  • Scrolling to the end of the Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Update button will be grayed out and unable to be clicked

    Email consent screen

    Email consent active button screen

e. You will see a confirmation of the new email address and will also receive an email at the new email address confirming the change.

  • You must confirm your email upon first sign in.
  • If you do not receive the confirmation email, check your Spam or Junk folders.

 Forgot email success screen

 Verify email address screen

Can I be locked-out of my Customer Portal account?

After 7 failed Sign in attempts, your account will be locked for 10 minutes. 

   Login screen locked screen

Is the Customer Portal available using a mobile device?

Yes, the portal can be accessed using a mobile device.

How do I add another Credit Acceptance account to my Customer Portal access?
  1. Sign into the Customer Portal.
  2. Click the Add Account link next to the Account section on the home screen.

Home page add acount link screen

  1. Enter the Account Number of the account you want to add
    • You will only be able to add additional accounts for which you are the Maker or  Co-Maker.
  2. Click Add Account

     Add acount form screen
How do I delete my Customer portal account?

You will need to call Credit Acceptance at 1-800-634-1506 to delete your account. Keep in mind that if you delete your account, you will be unable to log in to the Customer Portal or view the details of your account until you make a new Customer Portal account.

I opened the tutorial or a survey and now I can’t do anything else. How do I get back to the rest of the Customer portal?

You have three options – complete the survey and tutorial, click the “Remind Me Later” button to have the item open again at your next login, or click the X in the top right hand corner to permanently close the tutorial or survey.

How do I add a phone number in the Customer Portal?
  1. Sign into the Customer Portal.
  2. Hover over the Profile area and click Profile from the drop-down navigation menu.
    Desktop view:
    Home page profile link screen
    Mobile view:
    Home page profile link screen
    Home page profile link screen
  3. Click the Add New button in the phone section.
    Desktop view:
    Add new phone screen
    Mobile view:
    Add new phone screen
  4. Add the number and phone type, and select the best time to contact, if applicable.
    1. The best time to contact option and disclosure will only be available for personal phone numbers.
    2. You can select No Preference for the Best Time to Contact field.
    Desktop view:
    Enter phone details screen
    Mobile view:
    Enter phone details screen
  5. Click Update Phone for desktop view or Next for mobile view.
    1. If a best time to contact option was selected, read the disclosure before clicking Update Phone for desktop view or Next for mobile view.

    Desktop view:

    Add phone consent desktop

    Mobile view:

    Add phone consent mobile
  6. Review the Terms and Conditions and select whether you would like to receive text messages, phone calls, or both to this number
    1. Scrolling to the end of the Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Set My Contact Preference button will be grayed out and unable to be cliacked
  7. Click Set My Contact Preferences
    Desktop view:
    set contact preference button screen
    Mobile view:
    set contact preference button screen
Why didn’t Credit Acceptance call at the time that I selected as the best time to contact?

Credit Acceptance will make the initial call at the customer’s selected best time to contact. If the customer does not answer that initial call, Credit Acceptance will call again, possibly at different times.

If I use the Customer Portal to update my Communication Preferences for one account, will it automatically update the other accounts I have as well?

No. Each account has its own individual preferences. 

How do I use the Customer Portal to opt-out of text messaging?
  • Note:  If you cannot or do not want to opt-out of text messaging online, you can always call Credit Acceptance to update your communication preferences over the phone.
  1. Sign into the Customer Portal
  2. Hover over the Profile area and click Profile from the drop-down navigation menu.
    Desktop view:
    Home page profile link screen
    Mobile view:
    Home page profile link screen
    Home page profile link screen

 

  1. Click the Phone Preferences link next to the phone section
    Desktop view:
    Edit phone preference link screen
    Mobile view:
    Edit phone preference link screen
  2. Un-check the box next to the phone number you wish to opt-out of text messaging from
  3. Review and scroll to the end of the Phone Calls and Text Consent
    1. You are required to scroll through the entire consent or the Update Preferences button will remain grayed out, and you will be unable to click the button
       
    Phone preference form screen
  4. Click Update Preferences

    Desktop view:
    Phone preference active button screen
    Mobile view:
    Phone preference active button screen
How do I add an email address in the Customer Portal?
  1. Sign into the Customer Portal
  2. Hover over the Profile area and click Profile from the drop-down navigation menu.
    Desktop view:
    Home page profile link screen
    Mobile view:
    Home page profile link screen
    Home page profile link screen
  3. Click the Pencil icon in the email section
    Edit personal email screen
  4. Update your email address with a personal email address (not a work email address furnished by an employer)
  5. Review the Terms and conditions
    1. Scrolling to the end of the Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Set Email Consent button will be grayed out and unable to be clicked
  6. Select whether you would like to receive emails at your email address
  7. Click Set Email Consent

 Set email preference button screen

How do I opt-out of emails in the Customer Portal?
  1. Sign into the Customer Portal
  2. Hover over the Profile area and click Profile from the drop-down navigation menu.
    Desktop view:
    Home page profile link screen
    Mobile view:
    Home page profile link screen
    Home page profile link screen
  1. Click the Email Preferences link next to the email section
    Desktop view:
    Email preference link screen
    Mobile view:
    Email preference link screen
  1. Un-Check the subscribe box next to the email types for which you wish to opt-out of receiving messages
  2. Review and scroll to the end of the Email Terms and Conditions
    1. You are required to scroll to the end of the Terms and Conditions, or the Update Preferences button will remain grayed out
    Email preference form screen
  3. Click Update Preferences
    Email preference form active button screen
Why am I being asked to update my contact information?

The Credit Acceptance Customer Portal will prompt you to update or confirm your contact information every 180 days. You may also be prompted to update your information if we are unable to reach you at your provided telephone number or mailing or physical address.

How do I update my Mailing and Physical Address in the Customer Portal?
  1. Hover over the Profile area and click Profile from the drop-down navigation menu.
    Desktop view:
    Home page profile link screen
    Mobile view:
    Home page profile link screen
    Home page profile link screen
  1. Click the Edit icon next to the Mailing or Physical Address

 Mailing address update link screen

  1. Update the Mailing or Physical Address information and click Update Address

 Mailing address update form screen

    Note: If you update your Mailing Address, the Portal will ask if you would like to use the same address for your Physical Address (and vice versa).

How do I view my account documents in the Customer Portal?

Note: Account documents are available if you electronically signed documents at the time of origination. See letter (e) below for a list of available documents.

  1. Sign into the customer portal
  2. Click the View Account Documents link beneath the account information
     Home page view account documents link screen
  3. View Documents as a single PDF that will be open through the preferred PDF application.
     Sample contract document screen
     
  4. If the system is down the following error message will appear.

    View document error alert screen
     
  5. The list of documents available are:
    • Retail Installment Contract
    • Contract Correction Document (if applicable)
    • Disclosure Form
    • Vehicle Service Contract (if applicable)
    • GAP Acceptance of Coverage (if applicable)
    • GAP Addendum (if applicable)
    • Buyer’s Disclosure - GPS SID (Cure States) (if applicable)
    • Buyer’s Disclosure - GPS SID (Non-Cure States) (if applicable)
    • New York GAP Waiver (if applicable)
    • Agreement to Arbitrate
    • E-sign Consent Form
What is a Customer Portal message?

A message from Credit Acceptance that is delivered to your Customer Portal account.

How do I Sign Up for Customer Portal messages?

If you have a Customer Portal Account, then you will automatically receive Customer Portal messages.

What messages will I receive in the Customer Portal?

You might receive Guaranteed Funds Required Alerts, AutoPay Cancellation Confirmation, Late Fee
Notices, Settlement Offers, Paid in Full Payment Arrangements, Payoff Quotes, or Post-Redemption
Arrangements.

How do I view my Customer Portal messages?

a.  Log in to your Customer Portal account.

b. Hover over the Profile area and click Messages from the drop-down navigation menu.
Desktop view:
Secure message navigation screen
Mobile view:
Secure message navigation screen
Secure message navigation screen

c.  Click the message beneath the Subject heading.
      Note: Unread messages are in bold.
 Secure messages list screen

d.  View the message.

e.  To get back to the previous screen, hit the Back button
Desktop view:
Sample secure message detail screen
Mobile view:
Sample secure message detail screen

How do I know I have a Customer Portal message?

If you have a message in the Customer Portal, then there will be a number next to the Messages link in
the navigation menu that indicates there is a message (or multiple messages) available to view.

Secure message navigation screen

Please note: If you have consented to email communication, you will also receive an email notifying you
that you have a message in your Customer Portal account.

What does the email “You have a message in your Customer Portal account” mean?

The email is a notification that there is a new message in your Customer Portal.

Can I stop receiving the “you have a message in your Customer Portal account” email?

As long as you have consented to email communication, you will always receive this email.

Can I opt-out of Customer Portal messages?

No. You will always receive messages in your Customer Portal account when applicable.

Can I respond to a Customer Portal message?

There is no way to respond to a Customer Portal messages; however, there may be instruction in the
message for who to contact if you are required to take action.

Can I delete a Customer Portal message?

You cannot delete a Customer Portal message, but you can Archive the message by:
a.  Clicking on the Archive Message button located in the message.

Archive secure message button screen

b.  Click the Back button to get back to the list of messages.

How can I view archived Customer Portal messages?

Archived Messages can be viewed by clicking on the Archived Messages button on the Messages
page.
View archived messages button screen

How long will read messages stay in the Customer Portal?

Customer Portal messages, including read messages, will always be in the Customer Portal either on
the Messages page or in Archived Messages.

What is an Authorized 3rd Party?

An Authorized 3rd Party is a person who you give access to your account to make payments and review your account information. The 3rd Party will not be able to change your information on the account.

Can an authorized 3rd Party access the Customer Portal?

Yes, if a customer authorizes a 3rd Party on the account and provides an email address for the 3rd Party, they can enroll in the Customer portal to gain access to your account. Details regarding the access granted are available below in the response What will an authorized 3rd Party have access to? 

How do I authorize a 3rd Party in the Customer Portal?
  1. From the Profile page of the Customer Portal, click “Add New” under the 3rd Party section

Authorize third party link screen

 

  1. Enter the following information for the 3rd Party you are authorizing
    1. Can an authorized 3rd Party access the Customer Portal?li style="margin-top:6.0pt;margin-right:0in;margin-bottom:6.0pt;">First Name
    2. Last Name
    3. Email Address
    4. Street Address
    5. City
    6. State
    7. Zip Code

Authorize third party form screen

  1. You are required to scroll to the end of the Terms and Conditions, or the Invite 3rd Party button will remain grayed out
  1. Click Invite 3rd Party. The access granted is detailed in the response What will an authorized 3rd Party have access to in the Customer Portal? 

    Authorize third party active button screen
  2. The authorized 3rd Party will now be displayed on the Profile screen

Auhtorized 3rd party view screen

What will an authorized 3rd Party have access to in the Customer Portal?

An authorized 3rd Party will be able to see your account information (account status, balance, etc.) and make payments on your account (one-time payments as well as AutoPay).  A 3rd Party will also be able to update their own email and mailing address. They cannot see or make changes to customer contact information.

How do I authorize a 3rd Party in the Customer Portal?

How can I remove an authorized 3rd Party in the Customer Portal?
  1. Click the “Remove” icon from the Profile screen

Delete third party screen

  1. Read the following screen describing what it means to remove an authorized 3rd Party.
  1. Select Remove, or click Cancel if you decide not to remove the authorized 3rd Party

Delete 3rd party confirmation screen

What can I do in the Customer Portal as an Authorized 3rd Party?

You can make payments and review account information, but you will not be able to update account or customer information.

How can I remove an authorized 3rd Party in the Customer Portal?

How do I (an Authorized 3rd Party) create an account within the Customer portal?

  You can enroll through either the:

1.  Link provided in the Authorized 3rd Party Invitation; or

2.  creditacceptance.com (only if you were already placed on the account by the maker or co-maker).

 

If you choose to enroll through

Then

The Authorized 3rd Party Invitation Click the link to enroll included in the invitation. Move to Step g 
Creditacceptance.com
Move to Step a
  1. Click the Not Enrolled? Sign up now link

 login button screen

  1. Choose your role (Authorized 3rd Party)

Desktop view:

Enrollment - authorize third party screen

Mobile View:

Enrollment authorize 3rd party mobile screen

  1. Enter the customer’s Account Number and your Personal Email Address
  2. Click Enroll

Third party enrollmet account search screen

e.  Verify the account number, customer name, and email address, then click Next
third party enrollment create account screen

f.  Review and accept the Terms of Use and the Terms and Conditions

  • Scrolling to the end of the Terms of Use, and Terms and Conditions is required before the customer can agree to the terms. Until the customer scrolls to the end of the Terms, the I Agree and Accept and Create buttons will be grayed out and unable to be clicked

third party enrollment terms of use screen

 

Third party enrollment email consent screen

 

g.  Click I Agree to the Terms of Use, and click Accept & Create Account to the Terms and Conditions

Terms of use with active button screen

 

Email consent with active button screen

  • Clicking this will trigger a verification email to be sent to your email account. You will need to verify your email address before your next login.

             Third party enrollment form screen

h.  Wait for the auto-click functionality to advance past the Email Address Verification screen. If the screen pauses, you can click Continue to advance to the next screen.

Email Address Verificaton

Note: Once the validation is complete, the Create New Password screen will appear.

Create New Password

I am an authorized 3rd  Party and I forgot my Sign In Email

You will need to contact the customer on the account you are authorized on and have the invite re-sent.

 Authorized 3rd party forgot username message screen

I am an authorized 3rd Party and I forgot my Customer Portal password

If you have forgotten your Customer Portal password, you will have to create a new one. Follow the steps below to create a new password:

  1. Click the Password link, located under the Sign In Button, next to the Forgot Email link

 Login page forgot password link screen

 

  1. Click the link for 3rd parties who forgot their password

            Password recovery form screen

            Password recovery form screen

  1. Enter your (the 3rd Party’s) Email and follow the guidance from Step b in the I Forgot My Customer Portal Account Password section.
I am an authorized 3rd Party and I cannot remember what email is on file with my Customer Portal account OR I cannot access the email registered to my Customer Portal account OR I forgot my Customer Portal account username and cannot remember what email is on file

You will need to contact the customer on the account you are authorized on and have the invite re-sent. 

I am an authorized 3rd Party. Why am I being asked to verify my account?

The website is set up to secure your informationwith a verification step. Follow the process documented in the email verification step of the How Do I Create A Customer Portal Account? Section.

What does “The information you entered does not match our records” mean?

An error message will occur on the authorized 3rd party screen if the information entered is not recognized. Follow the prompt to verify the information and try again.

Third party enrollment account not found alert screen

Can I be locked-out of my authorized 3rd Party Customer Portal account?

After 7 failed Sign in attempts, your account will be locked for 10 minutes.

 Account locked alert screen

How do I add an email address to my authorized 3rd Party Customer Portal account?
  1. Sign into the Customer Portal
  2. Hover over the Profile area and click Profile from the drop-down navigation menu.
    Desktop view:
    Home page profile link screen
    Mobile view:
    Home page profile link screen
    Home page profile link screen
  1. Click the Pencil icon in the email section
    Desktop view:
    Email address edit link screen
    Mobile view:
    Email address edit link screen

 

  1. Update your email address with a personal email address (not a work email address furnished by an employer).
  2. Review the Terms and conditions
    1. Scrolling to the end of the Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Set Email Consent button will be grayed out and unable to be clicked
  3. Select whether you would like to subscribe to emails at your email address
  4. Click Set Email Consent

Set email consent button screen

I am an authorized 3rd Party. How do I use the Customer Portal to opt-out of emails?

(Note: A 3rd Party email address may be used for any of the following reasons: (a) to authenticate the 3rd Party portal access; (b) to send password reset emails; and, (c) to send AutoPay enrollment modification, and cancellation notifications. Unsubscribing from email notifications will not prevent the email address from being used for (a) or (b).)

  1. Sign into the Customer Portal
  2. Hover over the Profile area and click Profile from the drop-down navigation menu.
    Desktop view:
    Home page profile link screen
    Mobile view:
    Home page profile link screen
    Home page profile link screen
  1. Click the Email Preferences link next to the email section
    Home page profile link screen
  2. Un-Check the subscribe box next to the email types you wish to opt-out of receiving
  3. Review and scroll to the end of the Email Terms and Conditions
    1. Scrolling to the end of the Email Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Update Preferences button will be grayed out and unable to be clicked
  4. Click Update Preferences

Email preference link screen

I am an authorized 3rd Party. How do I update my mailing address in the Customer Portal?
  1. Hover over the Profile area and click Profile from the drop-down navigation menu.
    Desktop view:
    Home page profile link screen
    Mobile view:
    Home page profile link screen
    Home page profile link screen
  1. Click the Edit icon next to the Mailing Address

  Mailing address edit link screen

  1. Update the address information and click Update Address

Edit address form screen

How do I delete my authorized 3rd Party Customer Portal account?

Reach out to the customer who granted you access to the account to have them remove your access.I am an authorized 3rd Party. How do I update my mailing address in the Customer Portal?

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I recently financed a vehicle with Credit Acceptance Corporation. Where is the title to my vehicle?

If you reside in

Then

 

KY, MD, MI, MN, MO, MT, NY or OK

Depending on the state, you will either receive the title in the mail, or you can pick up the title at the motor vehicle department. It takes approximately 30 days for a title to be issued by the motor vehicle department after purchasing the vehicle. If you live in one of these states and have not received the title after this timeframe, contact your motor vehicle department and/or the dealership where you purchased the vehicle. If additional assistance is required, please contact the Customer Service Department at 800-634-1506.

 

AL, AK, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, LA, MA, ME, MS, ND, NE, NH, NJ, NM, NV, OH, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY

Credit Acceptance holds the title until the contract is paid off and/or Credit Acceptance releases its lien.

 

KS

 

The state holds the title electronically.

What do I do if I recently purchased a vehicle and do not have my registration and/or plates?

Contact the dealership where you purchased the vehicle in order to obtain the registration and/or plates. If additional assistance is required, please contact the Titles Department at 877-271-0509.

How do I transfer my title after moving to another state?

By contacting your new state’s motor vehicle department. If the motor vehicle department requires the original title and you do not already have the title, obtain a request form or letter on the motor vehicle department’s letterhead and send it to Credit Acceptance by fax or mail:

  • Fax Number:         866-436-4890

  • Mailing address:   

          Credit Acceptance Corporation

          Attn: Title Department

          25505 West 12 Mile Rd.

          Southfield, MI 48034

Once received, Credit Acceptance will process the request and send a permission letter and title documents as required by your state to your preferred motor vehicle office.

How do I change my name on my title?

By submitting a written request that includes proof of the name change (i.e., marriage certificate, divorce decree, or court order) and the address for your preferred motor vehicle office. This information can be faxed to our Titles Department at 866-436-4890. Once received, we will process the request and send a permission letter and the required documents (including the title, if held by Credit Acceptance) to your preferred motor vehicle office. You will need to contact the motor vehicle office to complete the process.

What do I do if I would like to add or remove a party from the title?

If you

Then

 

Are a party on the retail installment sales contract and would like to be added to the title

Please send a written request including your full name, the VIN or account number, and the address of your preferred motor vehicle office to Credit Acceptance by fax or mail:

• Fax Number: 866-436-4890

• Mailing address:

      Credit Acceptance Corporation

      Attn: Title Department

      25505 West 12 Mile Rd.

      Southfield, MI 48034

Once received, the request will be processed and the required documents (including the title, if held by Credit Acceptance) will be sent to your preferred motor vehicle office. You will need to contact the motor vehicle office to complete the process.

 

Are a party on the retail installment sales contract and would like to be removed from the title

Please send a written request including your full name, the VIN or account number, and the address of your preferred motor vehicle office to Credit Acceptance by fax or mail. The request must be notarized.

• Fax Number: 866-436-4890

• Mailing address:

      Credit Acceptance Corporation

      Attn: Title Department

      25505 West 12 Mile Rd.

      Southfield, MI 48034

Once received, the request will be processed and the required documents (including the title, if held by Credit Acceptance) will be sent to your preferred motor vehicle office. You will need to contact the motor vehicle office to complete the process.

Removing your name from the title will not release you from your obligation to pay on your retail installment sales contract. You will still be liable for all obligations on your retail installment sale contract after your name is removed from the vehicle’s title.

 

Are the estate representative of a customer who passed away and would like to keep the vehicle and be added to the title

 

Please send documentation with proof of the customer’s passing and proof that you are the estate representative to the Operations Support Department by email, fax, or mail:

• Email Address: [email protected]

• Fax Number: 866-808-6559

• Mailing address:

    Credit Acceptance Corporation

    Attn: Operations Support

    25505 West 12 Mile Rd.

    Southfield, MI 48034

You must also include a written request to be added to the title. Please ensure that your full name, the vehicle information, and the address of your preferred motor vehicle office is included in the written request.

• If the account only has one customer: Credit Acceptance is able to add an estate representative to the title and remove the deceased party from the title with a written request from the estate representative.

• If the account has a customer and a co-signer: Credit Acceptance is able to add an estate representative to the title and remove the deceased party from the title with a notarized written request from the non-deceased party and a written request from estate representative.

Once received, the request will be processed and the required documents (including the title, if held by Credit Acceptance) will be sent to your preferred motor vehicle office. You will need to contact the motor vehicle office to complete the process.

 

Want to add a third party to the title who did not sign the retail installment sales contract

 

Credit Acceptance does not allow third parties to be added to the title.

I’ve recently paid off my retail installment sales contract. When can I expect my title and/or lien release documentation?

If the state is

Then

KY, MD, MI, MN, MO, MT, NY or OK (the customer holds the title)

Credit Acceptance will typically send the lien release documentation to you within 30 days of payoff. If the state is mailing the title directly to you, the timeframe will vary depending on the state’s processing times.

AL, AK, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, LA, MA, ME, MS, ND, NE, NH, NJ, NM, NV, OH, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY (Credit Acceptance holds the title)

Credit Acceptance will typically send you the title and lien release documentation within 30 days of payoff. If your title was held electronically, the state will mail you the title without the lien.*

*Please see below for specifics in FL and OH:

• If your title is an electronic title in FL:

o Credit Acceptance releases the lien electronically and will mail you a letter. The State of Florida electronically maintains titles. If you would like to obtain a printed copy of your title with our lien released, please follow the instructions set forth on the website for the Florida Department of Highway Safety and Motor Vehicles: http://www.flhsmv.gov/html/emt.htm.

• If your title is an electronic title in OH:

o Credit Acceptance releases the lien electronically and will mail you a lien release letter. The State of Ohio electronically maintains title records. If you would like to obtain a printed title in your name, please take the lien release letter to your local County Clerk’s office.

KS (the state holds the title electronically)

Credit Acceptance will send you the lien release documentation within 30 days of the payoff. You can take the lien release documentation to your preferred motor vehicle office or titling agency to obtain a paper title without Credit Acceptance’s lien.

I am located in a state where I hold the title, but I lost it. How do I get a duplicate?

If you reside in one of the following states: KY, MD, MI, MN, MO, MT, NY, or OK, you will need to contact your preferred motor vehicle department to obtain a duplicate title.

What if I received the title or lien release documentation after I paid off my retail installment sales contract but lost it?

If Credit Acceptance sent you your title and it has been lost, Credit Acceptance can send you a notarized lien release document in order for you to apply for a duplicate title without Credit Acceptance’s lien. Please contact the Customer Service Department at 800-634-1506 regarding this request.

Can I get a copy of my title?

If Credit Acceptance holds your title, Credit Acceptance will provide a copy to you. Simply contact the Customer Service Department at 800-634-1506.

Note: Credit Acceptance does not hold your title in the following states: KY, MD, MI, MN, MO, MT, NY and OK.